Bridge support escalations to Jira & GitHub with AI.

TriageWire intercepts chaotic customer tickets from Salesforce and Zendesk, extracts reproduction steps and priority via LLMs, and files verified engineering backlog items in under three seconds.

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< 35ms

Webhook ingest ACK

100%

Strict JSON schema

Zero-drop

Dead-letter queue (DLQ)

AES-256-GCM

At-rest token security

Works with SalesforceZendeskJiraGitHubSlack

Data transformation

Unstructured chatter into verified code tickets

INBOUND WEBHOOK · Salesforce / ZendeskHMAC-SHA256 verified

{
  "event": "case_escalation",
  "account_tier": "Enterprise",
  "customer_comment": "Help! Our SSO via Okta broke after
  today's release. 200 users locked out with 500 callback
  error at /api/v1/auth/callback. Urgently resolve this!"
}

DISPATCH PAYLOAD · Jira / GitHub RESTAI schema enforced

{
  "issue_type": "Bug",
  "priority": "P0",
  "summary": "SSO Okta SAML callback HTTP 500 failure",
  "reproduction_steps": [
    "Navigate to customer login portal",
    "Initiate Okta SSO SAML redirection",
    "POST /api/v1/auth/callback yields 500 error"
  ],
  "labels": ["Auth", "SAML", "Enterprise-Impact"]
}

Reliable execution

Engineered for zero downtime and high concurrency

01 Ingestion

Cryptographic gate

Raw-byte HMAC signature validation rejects malformed requests before pushing payloads to BullMQ queues within 35ms.

02 AI structuring

Schema-enforced LLM

Model inference parsed through Zod guarantees clean bug titles, steps to reproduce, and accurate P0–P3 severities.

03 Resilient dispatch

DLQ & proactive OAuth

Redlock distributed locks proactively refresh OAuth tokens. Downstream API timeouts park safely in the DLQ for one-click manual replay.

Built for production

Everything between the ticket and the backlog

Signed webhooks

Every inbound event is verified with HMAC-SHA256 on the raw body before it touches a queue.

Strict JSON schema

LLM output is validated against a typed schema, so downstream APIs never see malformed fields.

Dead-letter replay

Failed dispatches are parked, inspected and replayed with one click. Nothing is silently dropped.

Proactive OAuth refresh

Tokens are refreshed ahead of expiry under a distributed lock, so dispatch never stalls on auth.

PII redaction

Custom redaction rules strip sensitive fields before anything reaches an engineering tool.

Tenant isolation

Per-tenant queues and encrypted credentials keep one customer's traffic from affecting another's.

Transparent pricing

Usage-based tiers. No per-seat tax.

Plans from $49/month. Connect unlimited agents and engineers.

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Stop losing engineering hours to manual bug intake.

Set up the invisible middleware bridge between your CRM and backlog in less than 15 minutes.

Talk with our engineering team