Welcome to TriageWire (https://triagewire.in), a cloud-based software-as-a-service (SaaS) platform owned and operated by TriageWire Technologies, a sole proprietorship registered in India with its principal place of business at Flat No. E2-102, Vatika Gurgaon-21, Sector-83, Gurugram, Haryana – 122004, India (“Company”, “we”, “us”, or “our”).
By accessing our website, creating an account, or subscribing to our services (“Service”), you (“Customer”, “User”, or “you”) agree to be bound by these Terms of Service (“Terms”). If you are entering into these Terms on behalf of a company or legal entity, you represent that you have the authority to bind such entity.
1. Description of Service
These Terms are supplemented by our End User License Agreement, Acceptable Use Policy, Privacy Policy, Cookie Policy and, where applicable, Data Processing Addendum.
TriageWire provides AI-powered middleware and workflow orchestration software connecting third-party developer, customer support, and CRM platforms (including, without limitation, Git repositories, Jira, Zendesk, and Salesforce) for automated ticket triage, context enrichment, and intelligent routing.
2. Account Registration & Security
- You must provide accurate, complete, and current registration information, including a valid business email address.
- You are responsible for maintaining the confidentiality of your account credentials, API keys, and OAuth tokens connected to third-party platforms.
- You must notify us immediately at contact@triagewire.in of any unauthorized access or security breach.
3. Subscriptions, Fees, and Taxes
- Subscription Plans: Access to the Service is billed on a recurring monthly or annual subscription basis in accordance with the pricing displayed on our Pricing page at the time of purchase.
- Payment Processing: Payments are processed securely through authorized third-party payment gateways or Merchant of Record partners. You authorize us (or our payment partner) to charge your designated payment method on each billing cycle.
- Taxes: Listed prices exclude applicable taxes unless explicitly stated. For Indian customers, Goods and Services Tax (GST) will be charged as applicable under Indian tax laws. For international customers, local VAT, sales tax, or digital service taxes may be collected by our Merchant of Record.
- Price Changes: We reserve the right to modify subscription fees upon at least 30 days’ prior notice via email or dashboard notification.
4. Customer Data & Third-Party Integrations
- Ownership: You retain all ownership rights, title, and interest in and to any tickets, code metadata, CRM records, and logs ingested into TriageWire (“Customer Data”).
- License to Operate: You grant TriageWire Technologies a limited, non-exclusive license to process, transmit, and route Customer Data solely as necessary to provide and maintain the Service.
- AI Processing: Customer Data processed through our LLM routing engine is used strictly to execute your configured workflows and is not used to train public or foundational third-party AI models.
- Third-Party Platforms: Your use of connected integrations (such as GitHub, Jira, Zendesk, or Salesforce) remains governed by your respective agreements with those providers.
5. Acceptable Use Policy
You agree not to:
- Use the Service for any unlawful purpose or in violation of applicable Indian or international laws. See also our Acceptable Use Policy.
- Attempt to reverse engineer, decompile, scrape, or bypass rate limits and security controls of the platform.
- Transmit malware, malicious payloads, or unauthorized personal data without lawful basis.
6. Intellectual Property
All software, algorithms, routing architectures, user interfaces, documentation, trademarks, and branding associated with TriageWire (triagewire.in) are the exclusive intellectual property of TriageWire Technologies.
7. Service Availability & Disclaimer of Warranties
While we strive for high uptime, the Service is provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by law, TriageWire Technologies disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by applicable law, TriageWire Technologies shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or business interruption. Our total aggregate liability arising out of or relating to these Terms shall not exceed the total fees paid by you to TriageWire Technologies during the three (3) months immediately preceding the claim.
9. Termination
Either party may terminate the subscription in accordance with our Refund & Cancellation Policy. We reserve the right to suspend or terminate accounts that violate these Terms or fail to pay undisputed fees.
10. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana, India.
11. Contact & Grievance Officer
For legal notices, support, or grievances under the Information Technology Act, 2000:
- Entity Name: TriageWire Technologies
- Grievance Officer / Proprietor: Ashish Mishra (ashish@triagewire.in)
- Address: Flat No. E2-102, Vatika Gurgaon-21, Sector-83, Gurugram, Haryana – 122004, India
- Email: contact@triagewire.in