This End User License Agreement (“EULA”) is a legal agreement between you (“Licensee”, an individual or a single legal entity) and TriageWire Technologies, a sole proprietorship based in Gurugram, Haryana, India (“Licensor”), governing your use of the TriageWire software, web console, APIs, webhooks, connectors, documentation and any updates (together, the “Software”). By installing, accessing or using the Software you accept this EULA. If you do not agree, do not use the Software.
1. Grant of License
Subject to this EULA, the Terms of Service and payment of applicable fees, Licensor grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during your active subscription to access and use the Software for your internal business purposes, within the plan limits (such as monthly ticket volume) you have purchased.
2. Restrictions
You shall not, and shall not permit anyone else to:
- copy, modify, translate or create derivative works of the Software;
- reverse engineer, decompile, disassemble or attempt to derive source code, algorithms, prompts or routing logic, except to the extent such restriction is prohibited by applicable law;
- sell, resell, rent, lease, sublicense, host for third parties, or offer the Software as a service bureau or competing product;
- circumvent usage limits, licence keys, authentication, rate limits or other technical controls;
- use the Software to build a competing product or to benchmark it for public release without our written consent;
- remove or alter any proprietary notices, labels or branding.
3. Ownership
The Software is licensed, not sold. Licensor and its licensors retain all right, title and interest, including all intellectual property rights, in the Software and in any improvements, modifications or derivative works. No rights are granted except those expressly stated in this EULA. Your Customer Data remains yours, as set out in the Terms of Service.
4. API Access & Integrations
Use of our APIs and webhooks is subject to published documentation and rate limits. Connections to third-party platforms (such as GitHub, Jira, Zendesk and Salesforce) require you to hold valid accounts with those providers and to comply with their terms. We are not responsible for third-party service changes, outages or API restrictions.
5. AI-Generated Output
The Software uses large language models to classify, summarise and structure tickets. AI output may be incomplete or inaccurate. You are responsible for reviewing output before relying on it for critical decisions, and for configuring review steps appropriate to your risk. Licensor makes no warranty that AI output is error-free or fit for a particular purpose.
6. Updates & Changes
We may update, modify, add or remove features of the Software from time to time. Updates are governed by this EULA unless accompanied by a separate licence. We may discontinue a feature with reasonable notice where practicable.
7. Third-Party & Open-Source Components
The Software may include third-party or open-source components governed by their own licences, which prevail for those components. A list is available on request at contact@triagewire.in.
8. Feedback
If you provide suggestions or feedback, you grant Licensor a perpetual, worldwide, royalty-free licence to use it without obligation to you, provided it does not identify you or disclose your Customer Data.
9. Term & Termination
This EULA remains in effect while you have an active subscription or access. It terminates automatically if you breach it. On termination you must stop using the Software, and your licence ends. Sections 2, 3, 5, 10, 11 and 12 survive termination.
10. Disclaimer of Warranties
To the maximum extent permitted by law, the Software is provided “AS IS” and “AS AVAILABLE” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
11. Limitation of Liability
To the maximum extent permitted by law, Licensor shall not be liable for any indirect, incidental, special, consequential or punitive damages, or loss of profits, data or goodwill. Licensor’s total aggregate liability under this EULA shall not exceed the fees paid by you in the three (3) months preceding the claim.
12. Governing Law & Jurisdiction
This EULA is governed by the laws of India. The courts at Gurugram, Haryana have exclusive jurisdiction.
13. Export & Compliance
You agree to comply with all applicable export control, sanctions and trade laws and not to use the Software in any prohibited country or by any prohibited person.
14. Order of Precedence & General
If this EULA conflicts with the Terms of Service regarding software licensing, this EULA prevails on that subject; otherwise the Terms of Service prevail. If any provision is unenforceable, the remainder stays in effect. You may not assign this EULA without our written consent. No waiver is effective unless in writing.
15. Contact
- Licensor: TriageWire Technologies (Proprietor: Ashish Mishra)
- Address: Flat No. E2-102, Vatika Gurgaon-21, Sector-83, Gurugram, Haryana – 122004, India
- Email: contact@triagewire.in