At TriageWire Technologies, we strive to provide transparent, reliable SaaS middleware at https://triagewire.in. Please read this Refund & Cancellation Policy carefully before purchasing a subscription.
1. Subscription Cancellation
- How to Cancel: You may cancel your monthly or annual subscription at any time directly from your TriageWire account billing dashboard, or by sending an email request to contact@triagewire.in at least 48 hours prior to your next renewal date.
- Effect of Cancellation: Upon cancellation, your subscription will remain active until the end of your current paid billing cycle. You will not be charged for subsequent billing periods. No partial or pro-rata refunds are issued for unused days remaining in an active monthly billing cycle after cancellation.
2. Refund Eligibility
Because TriageWire is a digital cloud software service with immediate provisioning and third-party LLM/API compute costs, refunds are governed by the following conditions:
- 7-Day Initial Purchase Window: If you are a first-time subscriber and experience a verified technical defect or integration failure that our support team is unable to resolve within 5 business days, you may request a full refund within 7 calendar days of your initial payment.
- Duplicate or Erroneous Charges: If you were billed multiple times due to a technical payment gateway error, 100% of the duplicate charge will be refunded automatically upon verification.
- Non-Refundable Scenarios: Refunds will not be granted for:
- Renewal charges where cancellation was not requested before the billing renewal date.
- Failure to configure third-party credentials (e.g., Jira, Zendesk, Git, or Salesforce permissions) on the customer’s side.
- Accounts suspended or terminated due to a violation of our Terms of Service.
3. Refund Processing Timeline
- To request an eligible refund, email contact@triagewire.in with your registered account email, invoice/transaction ID, and reason for the request.
- All refund requests are reviewed within 2 to 3 business days.
- Once approved, refunds are initiated immediately to your original payment method (credit/debit card, UPI, or bank account) via our payment processor. Depending on your bank or card issuer, the credited amount will reflect in your account within 5 to 7 business days.
4. Contact Us
For billing inquiries, cancellations, or refund assistance:
- Company: TriageWire Technologies
- Email: contact@triagewire.in
- Address: Flat No. E2-102, Vatika Gurgaon-21, Sector-83, Gurugram, Haryana – 122004, India