TriageWire is a digital cloud software service. No physical goods are shipped. This policy explains how and when access to the Service is delivered after purchase.
1. Delivery of Access
Access is provisioned electronically. After successful payment confirmation, your workspace and subscription are activated, typically immediately and within 24 hours at most, and a confirmation is sent to your registered email address.
2. Onboarding & Integrations
Connecting third-party platforms (Jira, GitHub, Zendesk, Salesforce) requires you to authorise access from your own accounts. Our team can assist with set-up through contact@triagewire.in.
3. Non-Delivery
If you have paid but cannot access the Service within 24 hours, contact us with your transaction ID. If we cannot resolve it, you may be eligible for a refund under our Refund & Cancellation Policy.
4. Service Availability
Planned maintenance will be announced in advance where practicable. Availability commitments for Enterprise customers are set out in the applicable order form.