TriageWire Technologies (“we”, “us”, or “our”) operates TriageWire (https://triagewire.in). This Privacy Policy explains how we collect, use, store, and protect personal and organizational data when you visit our website or use our SaaS middleware platform, in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and applicable international privacy standards.
1. Information We Collect
- Account & Billing Information: Name, business email address, company name, billing address, tax identification numbers (such as GSTIN/VAT ID), and transaction metadata. Note: Full credit/debit card details are processed directly by our PCI-DSS compliant payment partners and are never stored on our servers.
- Integration & Workflow Data: Webhook payloads, ticket subjects/descriptions, issue identifiers, repository commit metadata, and routing logs transmitted when you connect platforms like Git, Jira, Zendesk, or Salesforce.
- Technical & Usage Logs: IP address, browser type, device identifiers, authentication logs, and feature usage analytics necessary for security and debugging.
2. Purpose of Data Collection
We process your data strictly for the following purposes:
- Provisioning, authenticating, and operating your TriageWire workspace and third-party API integrations.
- Executing automated LLM classification, entity matching, and ticket routing configured by you.
- Processing subscription payments, generating tax-compliant invoices, and preventing fraud.
- Sending transactional alerts, security advisories, and customer support responses.
3. AI & Third-Party Sub-Processors
To deliver intelligent routing and cloud infrastructure, we share limited data with vetted sub-processors bound by strict confidentiality and data processing agreements:
- Cloud Infrastructure & Hosting: Amazon Web Services (AWS) / secure cloud servers.
- LLM Inference Providers: Enterprise API endpoints configured with zero-data-retention policies (your data is never used to train external AI models).
- Payment Gateways / Merchants of Record: Dodo Payments / Razorpay / Stripe (for billing and tax compliance).
4. Data Security & Retention
- All data in transit is encrypted using TLS 1.2/1.3, and sensitive credentials (such as OAuth access tokens and API keys) are encrypted at rest.
- We retain account and billing records for as long as your account remains active and as required to comply with Indian tax and statutory accounting laws.
- Upon account deletion, operational workflow logs and integration tokens are purged within 30 days.
5. Your Rights Under Applicable Law
You have the right to:
- Access, review, or request correction of your personal account information.
- Revoke third-party OAuth permissions at any time from your TriageWire dashboard.
- Request deletion of your account and associated personal data by emailing contact@triagewire.in.
6. Cookies
We use essential session cookies required for authentication and security, alongside minimal privacy-respecting analytics to monitor website performance. You may disable non-essential cookies via your browser settings.
7. Data Protection & Grievance Contact
For privacy inquiries, data deletion requests, or complaints:
- Data Fiduciary: TriageWire Technologies
- Contact Person: Ashish Mishra (ashish@triagewire.in)
- Address: Flat No. E2-102, Vatika Gurgaon-21, Sector-83, Gurugram, Haryana – 122004, India
- Email: contact@triagewire.in