TriageWire Technologies · Gurugram, India
Software that closes the gaps between the tools your teams already use.
We build AI-powered middleware for B2B teams. It listens to one system, understands what happened, and files exactly the right thing in the next one, with no swivel-chair work and no dropped context.
The problem we work on
Every company runs on a dozen tools. The gaps between them are where work goes to die.
Support lives in one system, engineering in another, customers in a third. Each handoff is a person copying, paraphrasing and losing detail. We build the connective tissue so the handoff happens correctly, every time, without a human in the loop.
Context dies at handoffs
A customer explains a bug once. By the time it reaches an engineer it has been summarised twice and the reproduction steps are gone.
People are the integration layer
Agents and engineers spend hours a week re-keying information between tools, the least valuable work either team does.
Automation nobody trusts
Generic AI output is unstructured and unpredictable. Teams turn it off the first time it files a malformed ticket.
What we’re solving now
Support escalations to engineering, done properly
TriageWire sits between your helpdesk or CRM and your engineering backlog. It intercepts escalations from Salesforce and Zendesk, uses LLMs to extract a title, reproduction steps and severity, validates the result against a strict schema, and files a clean ticket in Jira or GitHub in under three seconds.
What we’ll solve next
The same bridge, in more directions
TriageWire moves information from support to engineering. The same reliability-first architecture applies to every other seam in a software company. These are the gaps we are exploring now.
Closing the loop back to the customer
When the fix ships, the ticket, the support agent and the customer should all hear about it automatically, with no one checking a board.
Knowledge from resolved escalations
Every solved ticket is a runbook nobody wrote down. Turn resolved escalations into searchable, structured knowledge for the next agent.
Incidents to actionable backlog
Monitoring alerts and incident channels become structured incidents and postmortem actions, filed where engineers already work.
Roadmap themes describe our direction, not committed features or dates. Want to shape one? Tell us about your workflow.
How we build
Principles that apply to every product we ship
Middleware is only useful if it is boring: it never loses a message, never files something malformed, and never surprises you about where your data went.
Schema over prose
AI output is validated against typed schemas before it touches another system. If it does not fit, it does not ship.
Zero-drop by default
Every event is acknowledged, queued and retried. Failures park in a dead-letter queue for replay rather than disappearing.
Your data stays yours
Customer data is processed only to run your workflows and is never used to train models. Credentials are encrypted at rest.
Built in India, priced for the world
A Gurugram-based team with transparent, usage-based pricing and no per-seat tax, for companies anywhere.
About us
A small, engineering-led company
TriageWire Technologies was founded by Ashish Mishra in Gurugram, India, to build the integration layer that growing B2B software companies keep rebuilding by hand. We started with the most painful seam we knew, the one between customer support and engineering, and we are expanding from there.
We are a sole proprietorship today. That means you talk to the people who write the code, and decisions about your data are made by someone whose name is on the legal pages.
Get in touch- Legal entity
- TriageWire Technologies (sole proprietorship)
- Founder & proprietor
- Ashish Mishra
- Based in
- Gurugram, Haryana, India
- Products
- TriageWire · more in development
- Contact
- contact@triagewire.in
Have a gap between two tools that costs you hours every week?
Start with TriageWire, or tell us about the seam you wish someone would fix.